Specifying and Creating Value for the Customer
The 1-Day Specifying & Creating Value for the Customer is also a Lean Certification Program compulsory program designed to give participants a ‘look at the world’ from the perspective of their customers… How do they perceive value? What can you do to identify and increase value-adding opportunities for your customers? The premise of this program is, that if the value that your customer seeks is unknown, you have a greater chance of creating processes that are wasteful, trying to instill your own definition of value.
Participants learn several techniques to determine value and the differences between specifications and value. Learn why knowing this information and disseminating it throughout your organization is critical. Hands-on exercises and facilitated group work will help solidify the learning in this interactive program.
This program covers the following subjects:
1. Understand how to determine what is value for the customer?
2. Use effective questioning to determine real value opportunities
3. Understand how to breakthrough the historical silos and linear execution of expertise.
4. Understand how concurrent design teams can dramatically shorten lead times and provided increase value-added customer service.
Considering that companies usually need their customers more than their customers need them, it’s important for you to take a lead role in helping to determine what value is for your customers.